Shipping Methods and Costs

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Second Day or Next Day Air Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 2:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.

Email Verification:

You will receive email verification of your order. You will also receive an email containing your tracking number, once your order has shipped. Please check your junk mail folder and make sure that emails from pHierce are not being blocked.

International Shipping Rates:

Shipping charges for international orders are calculated based on the weight of the order and your country. We charge you the actual USPS cost and do not markup these rates or charge any additional handling fees.

Order Processing Time:

Orders placed on a weekend or holiday will be processed and shipped the following business day.

On rare occasions, some items might be out of stock and can take up to 7 business days to ship.

pHierce business days are Monday – Friday.

Military Addresses:

For APO/FPO military addresses, your orders will be shipped by the United States Postal Services. Due to additional military handling times, we cannot estimate shipping times to APO/FPO addresses. Instructions for entering and APO/FPO shipping address are located in the help section as you proceed to checkout.

Lost or Delayed Packages:

If you do not receive your package within a reasonable shipping time, please email us at info@livephierce.com. We generate our shipping labels from the information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged the amount USPS charges us per package to have the package re-processed in addition to the charge for shipping the package again. We are not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.

Shipping Outside the US:

All shipping to destinations outside of the U.S. will be shipped via USPS. Each country has different regulations regarding the import of specific nutritional supplements. Not all supplements are allowed in every country. Although we do our best to keep up with these regulations, it is very difficult for us to know all of the specifics for each country. It is therefore the responsibility of the customer to know whether the products being ordered are allowed in their country and any specific taxes or duties that their country might charge. The customer is responsible for all customs, taxes and duty that might be imposed by their country as well as any confiscation by their government or local postal service. We quote the actual shipping time it takes the package to get from the US to you. Please allow extra time for countries whose customs department inspects packages as this can slow your order. We will provide a USPS customs tracking number that can be used to verify that your shipment has left the United States. We take responsibility up to the point that your package leaves the United States. Once your package has been confirmed by the USPS to have left the United States it becomes the responsibility of the buyer. On customs forms we can only mark the order as “Merchandise” and cannot use “Gift” and we must put the actual order value.

Returns:

Any item you wish to return must be received back to our warehouse within 20 days of receipt of the product.
Full credit for the returned item (less shipping and handling) will be issued for merchandise within 10 business days of our receipt of the returned package.
Shipping costs will not be refunded.
After 20 days past the date of receipt of your order, no returns are accepted.
We recommend that you pack the returned items carefully and insure the package. For your protection, we advise using a shipping carrier with tracking, signature verification, or any type of proof of delivery. Without proof of delivery, we cannot guarantee that your item will be credited in cases where a package is lost in transit.

Cancellations:

If you wish to cancel an order, you will need to either email us, or call us at 516-778-8680. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed above). Any order that is cancelled after it leaves our facility will be considered a return, and all policies listed apply.

Damaged Items:

Merchandise damaged during shipment must be reported to pHierce within 5 days of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued within 10 business days of our receipt of the returned package.

Errors:

We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt or the returned package.